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We are powered by our people.

We are currently recruiting:

Client Services Officer

Happsa Group is a national property services provider specialising in sustainable cleaning, maintenance and security. Founded in 2015, Happsa Group has grown organically from a single commercial contract in Melbourne to a multi-faceted organisation.

We have a National portfolio of clients including commercial high-rise properties, government facilities, retail shopping centres, manufacturing facilities, educational campuses, business parks, aged care facilities and high-traffic public areas.

This position requires full-time availability in the office. You will be responsible for the provision of administration services such as responding to client emails, filing, typing, taking minutes, invoicing and placing orders for supplies. The Client Services Officer works alongside the operations team, supporting the team whenever and however needed.

This is a fast passed environment and requires an energetic and highly organised person in a very diverse role who can handle multiple tasks, take ownership and think outside the box.

About the role:

Reporting to the Client Services Manager, the Client Services Officer will:

  • Must have experience with Microsoft Office –Outlook, Word, Excel and PowerPoint
  • Cleaning and facilities industry experience highly preferred but not essential.
  • Previous experience with ECRM system highly preferred but not essential.
  • Process all client communication into internal ECRM system – Cleaning, maintenance, waste, washroom and pest requests.
  • Manage external client ECRM systems
  • Manage internal Time and Attendance ECRM
  • Manage day to day client communication and additional work orders
  • Providing thorough and efficient customer service and administrative support to all customer enquiries in a timely and professional manner.
  • Investigating and resolving client enquiries
  • Manage dispute resolution and escalation of customer and staff issues
  • Liaising with external suppliers and subcontractors
  • Type and format documents and other electronic files (As required)
  • Managing visitors and incoming telephone calls
  • Manage incoming correspondence, including emails from our Customer Service inbox  (As required)
  • Writing and distributing meeting minutes (As required)
  • Prepare and send quotes and purchase orders  (through Templa) and any other support required by operations team.
  • Ad-hoc administration duties as requested by management (As required)
  • Assist the Compliance Manager as required (As Required)
  • Provide senior management with high quality administrative and secretarial services (As required)

For more information on this role, or to apply visit:

Contact us on 1300 427 772 for further information.