CAPABILITY

ABOUT HAPPSA GROUP

HAPPSA GROUP SPECIALISES IN SUSTAINABLE COMMERCIAL CLEANING, MAINTENANCE AND SECURITY.

Powered by our people, we are known for providing a service that is quality-driven backed by a skilled, experienced, reliable, flexible and innovative workforce.

We use technology to streamline our operations making them effective and efficient.

Our National footprint gives us coverage in metropolitan and regional areas throughout Australia.

Our highest priority is to deliver an outstanding level of customer service on a daily basis. We encourage and appreciate customer feedback and ensure a continuous service by providing dedicated cleaning staff and a management team who are on call 24 hours a day, seven days a week.

Our Client Service Centre (CSC) is a value-added function that will support the needs of our clients. Available 24/7, our CSC provides a direct communication between our clients and our management. Our CSC plays an integral role within our operations as it tracks, monitors and reports on all client contact. Our CSC uses Orange QC technology to manage and monitor our valued customer relationships.

COVERAGE

We are growing and constantly expanding our National footprint.

We have the capability and resources available to work in all metropolitan and regional areas in Australia.We provide commercial cleaning, maintenance and security services to the commercial, retail, industrial, government and educational sectors..

SOCIAL PROCUREMENT

Supporting our community is important to us. We strive to
build links and partnerships in the community where we can
provide business or financial support.
We seek to align ourselves with like-minded organisations so
that we can work together and provide socially beneficial
outcomes for the community.
In addition to this, we have included Indigenous-businesses
to our procurement lines. Working in partnership with
Supply Nation, we are extending to include more businesses
in our operations.