Independent body Australian Achiever Awards has scored Happsa Group with a highly recommended 94% for customer satisfaction.
The Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers.
The award system focuses on seven criteria, each scored separately, namely: time related service, addressing client needs, care and attention, value, attitude, communication and overall perception.
Some of the comments received from our customers as advised by Independent body Australian Achiever Awards:
Happsa Group is a very professional and structured organisation. The team are easy to deal with and have made my life as a manager so much easier. We can always rely on their constant quality of service.
I appreciate that they take great care in listening to us and our needs. Their service has consistently been prompt and their work very good.
We are very happy with them. They really go above and beyond with their response time, especially for emergencies. They are one of the quickest contractors we have ever had. Their customer service is excellent, they always answer their phone no matter what the time is. They have a very good business structure, and always have the right staff member for the job. They communicate well and their staff are all on the same page. Is someone is away for whatever reason, the replacement person always knows what is going on.
In 2018, we were awarded the 2018 Australian Achiever Awards State Winner for Excellence in Customer Service.